It isn’t safe to assume that FBA reimbursements and fees are always processed correctly. With so many sellers and so much inventory, mistakes happen. Refunds Manager recovers funds that would otherwise be lost.
There are no monthly fees and no long-term commitments, meaning you have nothing to lose and everything to gain. Our professionals will find and locate your refunds, and when you get paid we earn a 25% commission.
We've been in business over 7 years, and we know Amazon DOES NOT want automated claims. That's why we never automate the claims process.
You sync your Amazon seller account with Refunds Manager
We search for customer return issues, misapplied fees and more
Your account auditor submits and tracks all claims
We Resolve The Following Issues
Returns: We reconcile every transaction on a per item basis. We make sure that the number of received orders and return reimbursements match up.
Overages: We ensure that the customer is refunded exactly what they were initially charged.
Damages: We look for items that were damaged by the inbound shipper.
Replacements: We track when an item is replaced, ensuring that the original is returned.
Return Policy: We track all orders to ensure they are returned before the 30 deadline. We make sure that Amazon has refunded your 20% restocking fee (per Amazon's policy) or the full amount.
Missing Inventory: We find missing inventory (inventory that is debited but never returned after 45 days).
Overage Fees: We ensure that you are not overcharged for weight or dimensional or Amazon commission fees.
Damaged Inventory: Even Amazon makes mistakes. We track items lost or damaged by the Amazon warehouse to ensure you are properly compensated for lost stock.